F.A.Q.

Sneakerbox is one of Canada's leading Streetwear and Sneaker boutiques. 

Established in 2008 with a long standing reputation of curating the must have pieces of the season, Sneakerbox has partnered with globally sought after brands to help tell their most important seasonal stories in our physical and digital spaces.

Our growing network of official partners include Adidas, Converse, Homme+, Jordan, Maharishi, Nike, New Balance, Puma, Reebok, Stampd, Stussy, Suicoke, Vans, Wood Wood, Y-3 and more.

Sneakerbox, alongside its parent company J2 operate 4 brick-and-mortar retail locations on the Lower Mainland of BC.

Visa, MasterCard, American Express, and of course, Sneakerbox Gift Card*

Sneakerbox also offers express checkout through: Paypal, Apple Pay, and Google Pay.

*Gift Cards purchased in-store may be exchanged for online Gift Cards. Please contact us.

Sneakerbox offers shipping to most Countries.

For more information, please refer to our Shipping Page.

All prices are listed and processed in Canadian Dollars ($ CAD).

Canadian orders are subject to their respective Provincial PST/GST/HST rates. These will be calculated at checkout.

For additional information, please see this page.

Please see our Taxes and Duties section.

An account is not needed* to complete an order. However, by creating an account on sneakerboxshop.ca we can maintain an updated record of your order history and tracking information, as well as keep you up-to-date with our newsletter and special promotions when they become available. We often have promotions that are exclusive to our members and followers.

If you would like to create an account and join the awesome Sneakerbox community, you can do so HERE.

*Note: an email is required to checkout as a guest.

We do!

Select the FREE "In-Store Pickup" (by location) shipping method at checkout.

We will arrange to have your order shipped to the selected Store within Five (5) Business Days free of charge. Once your order is ready for pickup at the requested location, you will receive an email from us with confirmation.

See our locations HERE.

Our Gift Cards and Store Credits do not expire! The entire balance of any Gift Card or Store Credit can be used online or at any of our shops.

If you received/purchased a Gift Card that was issued in-store, you will need to contact us to have it converted into an online Gift Card.

We would be happy to help you out! Just CONTACT US.

Let us take a crack at it!

Shoot us an email to info@sneakerboxshop.ca with a link to the product(s) you're inquiring about and we'll do our best to help you out.

Please note that any "suggestions" that Sneakerbox provides are only recommendations, all purchases are the customers responsibility and are still subject to our Return/Exchange Policy.

We ask our customers to allow us 1-5 business days of processing time to dispatch all orders.

Once shipped, a tracking number and tracking instructions will be sent to the Email used to place the order.

Please note that tracking numbers are not sent for "In-Store Pick Up" orders. Instead, you will receive a confirmation email once the order is ready for pick-up at the requested location.

To request a modification or cancellation to your recently placed order, please contact us HERE or email orders@sneakerboxshop.ca as soon as possible.

Before contacting us, please be advised that any orders placed for “Release Products” are final sale and not eligible for modification, cancellation, return or exchange once placed.

Once an order is placed, Sneakerbox cannot guarantee that it will be modified or cancelled prior to shipment. In the case of all "In-Store Pickup" orders, modification/cancellation requests must be received prior to the customer being contacted for pickup.

ROUTE is SNEAKERBOX's exclusive Order-Insurance partner. For a small dynamic fee (based on order value), ROUTE handles all lost & damages claims on orders/items.

Purchases made on sneakerboxshop.ca are automatically paired with Order Insurance provided by ROUTE. This service is optional, and may be removed in the cart prior to checkout. Please note that any orders that are made without this insurance are ineligible for any claim assistance.

If an item purchased on sneakerboxshop.ca in the past Seven (7) Days is now available on the site or in-store at a lower price* (same size and color variant), you may be eligible to receive a Store Credit** for the amount of the price difference.

Sorry, Sneakerbox does not offer price matches on items marked down or listed at a different price at another online or physical retailer.

*This excludes products available at a lower price as part of a site-wide promotion, collection-wide promototion, or Coupon Code applicaton.

**Store Credits may be issued as a Gift Card.

Our complete Return/Exchange Policy can be reviewed HERE.

Occasionally we require additional information if an order placed has been flagged by our system a potential risk of Fraudulent Activity. We use any additional information for no purpose other than to verify and confirm the identity of the customer placing the order, and we do not share or store this information.

Sneakerbox reserves the right to cancel any orders which are deemed at high risk of fraud.

All products on sneakerboxshop.ca are subject to availability, our webstore updates live to reflect our physical inventory.

Additionally, "Release Products" and other high-demand products are limited to "1 per customer" to allow others the opportunity to purchase.

In accordance to guidelines set by Nike Canada, we are unable to ship Nike and Jordan Brand products to any address outside of Canada.

Any orders that do not meet this criteria are subject to cancellation.

Products sold on sneakerboxshop.ca are not to be defined as "Brand New" condition, but rather "On Display In-Store" condition. Our definition of product condition may (or may not) include, and not limited to: damaged packaging from manufacturer, un-attached accessories such as tags/lace bags, manufacture defects, and minor creasing/sole wear due to try-on. For this reason, we DO NOT recommend making any purchases for the purpose of resale.

You may, at any-time before an order has been shipped or fulfilled, request details or images of the product(s).

Sneakerbox reserves the right to cancel any orders which are in breach of our Terms and Conditions or which are deemed at high risk of fraud.

We're glad you asked!

We recommend you follow us on Instagram, Twitter, and Facebook. You can also CREATE AN ACCOUNT to subscribe to our email newsletter.

Feel free to contact us HERE.

Our typical response time is within 24 hours of the next Business Day for all non-order related inquiries.