F.A.Q.

+ Who is Sneakerbox?

Sneakerbox is one of Canada's leading Sneaker boutiques. Since its inception in 2008, Sneakerbox has set out to provide its customers with premium and exclusive footwear and apparel.

Sneakerbox, alongside its parent company J2 operate 4 brick-and-mortar retail locations on the Lower Mainland of BC.

+ What Payment methods do you accept?

Visa, MasterCard, American Express, and of course, Sneakerbox Gift Card*

Sneakerbox also offers express checkout through: Paypal, Apple Pay, and Google Pay.

*Gift Cards purchased in-store may be exchanged for online Gift Cards. Please contact us.

+ Do you offer shipping to my Country?

Sneakerbox offers shipping to most Countries.

For more information, please refer to our Shipping Page.

+ What currency are your prices displayed in?

All prices are listed and processed in Canadian Dollars ($ CAD).

Canadian orders are subject to their respective Provincial PST/GST/HST rates. These will be calculated at checkout.

For additional information, please see this page.

+ Will I pay Duties and/or Taxes?

Please see our Taxes and Duties section.

+ Do I need an account to complete an order?

An account is not needed* to complete an order. However, by creating an account on sneakerboxshop.ca we can maintain an updated record of your order history and tracking information, as well as keep you up-to-date with our newsletter and special promotions when they become available. We often have promotions that are exclusive to our members and followers.

If you would like to create an account and join the awesome Sneakerbox community, you can do so HERE.

*Note: an email is required to checkout as a guest.

+ I live in B.C, and would love to visit your shop, do you offer In-Store Pickup?

We do!

Select the FREE "In-Store Pickup" (by location) shipping method at checkout.

We will arrange to have your order shipped to the selected Store within Five (5) Business Days free of charge. Once your order is ready for pickup at the requested location, you will receive an email from us with confirmation.

See our locations HERE.

+ I have a Gift Card/Store Credit, when does it expire?

Our Gift Cards and Store Credits do not expire! The entire balance of any Gift Card or Store Credit can be used online or at any of our shops.

+ I purchased a Gift Card in-store, can I use it online?

If you received/purchased a Gift Card that was issued in-store, you will need to contact us to have it converted into an online Gift Card.

We would be happy to help you out! Just CONTACT US.

+ I'm not sure what size to purchase, can Sneakerbox help me out?

Let us take a crack at it!

Shoot us an email to info@sneakerboxshop.ca with a link to the product(s) you're inquiring about and we'll do our best to help you out.

Please note that any "suggestions" that Sneakerbox provides are only recommendations, all purchases are the customers responsibility and are still subject to our Return/Exchange Policy.

+ How long does my order take to process and how can I track it?

We ask our customers to allow us 1-5 business days of processing time to dispatch all orders.

Once shipped, a tracking number and tracking instructions will be sent to the Email used to place the order.

Please note that tracking numbers are not sent for "In-Store Pick Up" orders. Instead, you will receive a confirmation email once the order is ready for pick-up at the requested location.

+ I recently placed an order, can I cancel or modify it?

To request a modification or cancellation to your recently placed order, please contact us HERE or email orders@sneakerboxshop.ca as soon as possible.

Before contacting us, please be advised that any orders placed for “Release Products” are final sale and not eligible for modification, cancellation, return or exchange once placed.

Once an order is placed, Sneakerbox cannot guarantee that it will be modified or cancelled prior to shipment. In the case of all "In-Store Pickup" orders, modification/cancellation requests must be received prior to the customer being contacted for pickup.

+ Does Sneakerbox offer price adjustments and price matches?

If an item purchased on sneakerboxshop.ca in the past Seven (7) Days is now available on the site or in-store at a lower price* (same size and color variant), you may be eligible to receive a Store Credit** for the amount of the price difference.

Sorry, Sneakerbox does not offer price matches on items marked down or listed at a different price at another online or physical retailer.

*This excludes products available at a lower price as part of a site-wide promotion, collection-wide promototion, or Coupon Code applicaton.

**Store Credits may be issued as a Gift Card.

+ What is your Return Policy?

Our complete Return/Exchange Policy can be reviewed HERE.

+ Why did I receive an email from Sneakerbox requesting additional information?

Occasionally we require additional information if an order placed has been flagged by our system a potential risk of Fraudulent Activity. We use any additional information for no purpose other than to verify and confirm the identity of the customer placing the order, and we do not share or store this information.

Sneakerbox reserves the right to cancel any orders which are deemed at high risk of fraud.

+ Why can I only purchase one pair/unit of this product?

All products on sneakerboxshop.ca are subject to availability, our webstore updates live to reflect our physical inventory.

Additionally, "Release Products" and other high-demand products are limited to "1 per customer" to allow others the opportunity to purchase.

+ Why is Nike/Jordan product availability limited to Canada?

In accordance to guidelines set by Nike Canada, we are unable to ship Nike and Jordan Brand products to any address outside of Canada.

Any orders that do not meet this criteria are subject to cancellation.

+ Why was my order cancelled?

Sneakerbox reserves the right to cancel any orders which are in breach of our Terms and Conditions or which are deemed at high risk of fraud.

+ How can I stay up to date with Sneakerbox?

We're glad you asked!

We recommend you follow us on Instagram, Twitter, and Facebook. You can also CREATE AN ACCOUNT to subscribe to our email newsletter.

+ I have an unanswered question, how can I contact Sneakerbox?

Feel free to contact us HERE.

Our typical response time is within 24 hours of the next Business Day for all non-order related inquiries.